George B. Johnston of Enid, Oklahoma, is the safety coordinator for an engineering company. One of his responsibilities is to see that employees wear their hard hats whenever they are on the job in the field.
He reported that whenever he came across workers who were not wearing hard hats, he would tell them with a lot of authority of the regulation and that they must comply. As a result he would get sullen acceptance, and often after he left, the workers would remove the hats.
He decided to try a different approach. The next time he found some of the workers not wearing their hard hat, he asked if the hats were uncomfortable or did not fit properly. Then he reminded the men in a pleasant tone of voice that the hat was designed to protect them from injury and suggested that it always be worn on the job.
The result was increased compliance with the regulation with no resentment or emotional upset.
De-briefing of this Story
When dealing with people, remember you are not dealing with logical creatures but with the emotional creatures. Therefore you should never condemn, instead try to understand the other person’s point of view. If you have to correct others, then do it in very pleasant tone.
This story can be used to share the importance of
1- Correcting others
2- Dealing with others
From the book “How to Win Friends and Influence People” by Dale Carnegie